- THESE TERMS
1.1 What these terms cover.
These are the terms and conditions on which Automac International Limited, whose registered office is at Room A, 2/F Hung To Center, 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong (referred to in these terms and conditions as “we” “us” and “our” or “automactech.com”) supplies products to you. All products selling on this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Language.
These terms are only available in English and Chinese. No other languages will apply to these terms. In the event of a discrepancy between the English and Chinese versions, the English version shall prevail.
- HOW TO CONTACT YOU
2.1 How we may contact you. If we have to contact you, we will do so by telephone or writing to you via WhatsApp at the telephone number or email at the email address you provided to us in your order.
2.2 “Writing” includes emails and WhatsApp. When we use the words “writing” or “written” in these terms, this includes emails and WhatsApp.
- OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when payment for the goods is made successfully, at which point a contract will come into existence between you and us. Once payment for the goods is made successfully, you would normally be directed to a page indicating payment success and your “Order” page would list your order as “Ordered details”. Subject to the circumstances set out in clauses 5.1, all orders once successfully made cannot be cancelled, refunded nor exchanged.
3.2 If we cannot accept your order. If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear in default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price.
3.3 Your Order Number. We will assign an order number to your order and tell you what it is when we receive your order request. It will help us if you can tell us your order number whenever you contact us about your order.
- OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
- PROVIDING THE PRODUCTS
5.1 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not collected.
5.2 When you become responsible for the goods. A product will be your responsibility upon order confirmation.
5.3 When you own goods. You own a product once we have received payment in full.
5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
5.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available, and we will refund any sums you have paid in advance for the product.
- YOUR RIGHTS TO END THE CONTRACT
6.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or
(d) you have a legal right to end the contract because of something we have done wrong.
- HOW TO END THE CONTRACT WITH US
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone or email. Please provide your name, home address, details of your order and your phone number.
7.2 How we will refund you. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment.
7.3 When your refund will be made. We will make any refunds due to you within 90 days from your order day.
- IF THERE IS A PROBLEM WITH THE PRODUCT
8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by phone or email.
8.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
- PRICE AND PAYMENT
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
9.1 When you must pay and how you must pay. We accept payment including Visa, MasterCard and FPS. You must pay for the products at the time of placing the order on the Website.
9.2 What to do if you think a receipt is wrong. If you think a receipt is wrong, please contact us promptly to let us know.
- We are not liable for business losses.We only supply the products for domestic and private or commercial use. If you use the products for any business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use your personal information in order confirmation and arrangement on delivery only in accordance with our privacy policy.
- OTHER IMPORTANT TERMS
12.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.4 Governing Law and Jurisdiction. These terms shall be governed by Hong Kong law and the Hong Kong courts shall have jurisdiction to resolve any dispute between us.
12.5 Entire agreement. These terms together with our current price displayed on the Website, product series details, contact details, privacy policy, set out the whole of our agreement relating to the supply of products to you.
